Why White-Glove Service Matters for High-End Rugs

High-end rugs are great for adding a touch of sophistication to your home. However, maintaining your rug's beauty is not as simple as adding it to the pile on laundry day. The wrong type of care can damage the fibers and colors of your rug. A luxurious rug isn't meant for the same care as ones that are made from ordinary textiles.

Fortunately, Tim Petzold is a Certified Master Textile Cleaner and an expert in luxury rug cleaning. Whether you purchased a modern silk rug or want to preserve a wool-made family heirloom, you can count on us for delicate care. With safe, eco-friendly solutions and careful hand-washing techniques, we'll clean your rug without causing damage.

Our White-Glove Service Focuses on Details

Our white-glove service is a premium cleaning process that focuses on every detail. For instance, we're even careful when picking up and delivering your rug in Austin. Our team takes every precaution possible to protect your rug. Furthermore, we provide the utmost care when inspecting, cleaning and drying your high-end rug.

Why White-Glove Service Is Important for High-End Rugs

We understand that high-end rugs are important. You may have spent a lot of money on your rug, or maybe it's a family heirloom passed down from a beloved relative. Therefore, our white-glove service begins as soon as you call Tim.

Once we pick up your rug, we will carefully transport it to our facility, where it will remain in a clean space to avoid cross-contamination and airborne pollutants.  During that stage, we'll focus on your rug's color, material, weave density, backing and finishing details. With this information, we can create a care process tailored to your specific rug.

Our team uses safe practices to remove debris from your rug. Next, we'll hand-wash your rug using pH-balanced solutions, bespoke for your specific rug's needs. Finally, we will place your rug on an air bed for gentle but thorough drying. We will never fold or hang your rug to dry. Never wrung, never hung, never spun.

When it's time to return your rug, we will ensure that your rug's appearance and structure remain intact by rolling it and placing it in a custom designed breathable sleeve which deters bugs and insects while allowing for air to continueously pass through the sleeve and rug.

Schedule Your High-End Rug Cleaning Today

Cleaning a high-end rug requires delicate care from start to finish, and Aegis Fine Rug Cleaning is here to help. Our white-glove service starts with that first phone call and extends to pickup, care and delivery.

Tim has been taking care of valuable rugs for over 40 years, and we have an A+ rating from the Better Business Bureau. To learn more about our services, schedule an appointment with Aegis today.